Emergency Protection
Instant
Account Lock.
If your phone was lost, stolen, or you suspect unauthorized activity, freeze your account immediately. All debit transactions and PIN authorizations will be blocked.
Lost Phone / No Access
Emergency Web Lock
What happens after you lock your account?
1. Zero Debits Allowed
Even if someone knows your 4-digit PIN, all transfer, bill pay, and swap commands are instantly denied.
2. Balances Are Safe
Your fiat and digital assets remain untouched in institutional custody until you authorize reactivation.
3. Verified Unlocking
To restore your account, contact our verified compliance desk at support@tryrookbase.io with proof of identity.